Terms of Service

Eligibility

You must be at least 18 years old to use Shpia. An agency account must be created by someone authorised to act on behalf of that agency.

Your account

You are responsible for keeping your credentials safe and for everything that happens under your account. The contact information you provide must be accurate and up to date.

We rely on Supabase Authentication to sign you in. If you sign in via a third-party identity provider (Google, Apple), that provider's terms also apply to that step.

Listings and content you publish

You may publish a listing only for a property you are authorised to market. All listing content — photos, descriptions, prices, features — must be accurate, lawful, and not misleading.

You keep ownership of what you post. You grant Shpia a non-exclusive, worldwide, royalty-free licence to host, display, resize, and translate that content for the purpose of running the platform and showing it to other users.

Translations produced by the AI translation feature are generated automatically. You are responsible for reviewing the translated text before you publish.

Public storage notice. Photos and message attachments are served from a public CDN. Do not upload identity documents or other sensitive files. By uploading, you confirm you understand this.

Review and moderation

Listings and agency profiles pass through a review queue before they go live. We may approve, request changes, or reject content that breaks these terms or the law.

Once a listing is live, anyone can report it, and you can report another user or block them from a conversation. Our team reviews every report. A listing we take down is returned to its owner with the reason, and has to pass review again before it goes back up. When someone is reported from a conversation, a moderator may read that conversation to decide the report.

We may remove content, suspend, or close an account at any time for fraud, harassment, illegal content, or repeated violations. Where we can, we explain why. A suspended account can be restored.

Acceptable use

You agree not to:

• Publish fake, duplicate, or deliberately misleading listings. • Harass, threaten, defame, or impersonate other users. • Use the platform to send unsolicited commercial messages. • Bypass the review process, scrape the platform at scale, or hammer the API. • Upload illegal content, malware, or content that infringes someone else's intellectual property or privacy. • Use another account to contact someone who has blocked you.

There is no tolerance for objectionable content or abusive behaviour. Content and accounts that break these rules can be removed or suspended without notice.

Marketplace role and disclaimer

Shpia is a marketplace. We connect buyers, renters, sellers, and agencies. We are not a party to any sale, rental, viewing, or other transaction you negotiate with another user.

Listings reflect the information sellers provide. We review them, but we cannot guarantee that every detail is accurate. Always verify a property in person before signing anything or transferring funds.

The platform is provided "as is" and "as available". We make no warranty that it will be uninterrupted, error-free, or fit for a particular purpose.

Limitation of liability

To the maximum extent permitted by Albanian law, Shpia is not liable for indirect, incidental, or consequential losses arising from your use of the platform. Our total liability for direct damages, in any twelve-month period, is capped at €100.

Nothing in these terms limits liability that cannot be limited by law — for example, liability for fraud or for personal injury caused by negligence.

Termination

You can close your account at any time from My Account, by pressing "Close my account".

We may suspend or close an account that violates these terms. We can also withdraw the service or any feature with reasonable notice.

Governing law and jurisdiction

These terms are governed by the law of the Republic of Albania. Disputes that we cannot resolve directly are heard exclusively by the courts of Tirana.

Changes to these terms

We may update these terms as the platform evolves. Material changes will be notified by email at least 14 days before they take effect. Continuing to use the service after that point counts as acceptance of the new terms.

Contact

For any question about these terms or privacy, write to support@shpia.org.