Help Center
Step-by-step guides for listing, searching and running an agency on Shpia.
What brings you here?
Popular guides
Publish a property
From a blank form to a live listing: the setup wizard, then one button on the property page.
Fix a listing sent back for changes
When a reviewer asks for changes: read the note, make the fix, send it back.
Save favourites and searches
Keep the listings you like, and hear about new ones that match your search.
Message about a property
Talk to sellers, agents and buyers without sharing your number.
Create an agency
Set up your agency's profile in a guided wizard and send it for review.
Book and run viewings
Arrange a viewing, get it confirmed, and record what the client thought.
Common questions
How long does review take?
Most listings and agencies are approved within a business day. Verified accounts can be granted auto-publish so listings go live immediately, skipping the review queue.
My listing was sent back with “changes requested” — what now?
Open the property page; the review banner will show the reviewer's note. Tap "Make changes" to move it back to draft, edit the affected sections inline, then resubmit.
Can I publish without an agency?
Yes. Solo owners can publish under their personal account. An agency adds shared branding, a team, and centralized billing — useful when you have multiple agents.
Are listings bilingual?
Title and description live in both English and Albanian. Auto-translate fills in the second language when you save; toggle it off to write each language manually.
How do I delete a property?
Open the listing in edit mode and use the Delete button on the status section. A removed listing is hidden from search and the public; the data is kept for your records and any past invoices remain attached.
Where do my view counts come from?
A view is logged whenever someone opens the listing detail page (visitors and signed-in users alike). The Stats page shows daily counts and a delta vs the previous period.
Why was my image upload rejected?
Images must be JPEG, PNG, WebP, or HEIC/HEIF; documents must be PDF. Very large images are resized client-side before upload. If you get a "fileName is required" error, refresh and try again.
What happens when my paid listing window expires?
The listing is hidden from search until you renew. Open the property and hit Publish to start a new window — you'll be prompted for a renewal fee only if one applies at the time. Past stats and invoices are preserved.
Can I get a refund?
Promotions are non-refundable once started. For listing fees, contact support and we'll review case by case.
How do I change agency ownership?
Ownership transfer isn't exposed in the UI yet — contact support. Admins can do everything an owner can except delete the agency or change the owner.
How do I add a card?
There's no separate "add card" step. Cards are saved on the secure payment form that opens when you pay for something — a promotion, for instance — tick the option to save it, and it appears under Account → Payment methods for next time. Card details go straight to our payment provider and never reach Shpia's servers.
How do I delete a saved card?
Remove it on the payment form itself: start any payment and use the delete control next to the saved card there. We deliberately don’t offer a delete button in your account, because it could only remove our record — the card would stay with the payment provider and keep appearing at checkout, which would be misleading.
Prices and support
Contact us
Our support team is available Monday through Saturday, 09:00-18:00 CET. We typically respond within two hours during business days.